Thank you for shopping with UNITOM™. We are a small team and work hard to ensure all our orders are packed securely and shipped safely. We strive to avoid any potential problems, but occasionally things go wrong and we apologies. If you have any issue with your order, please get in touch straight away and we’ll resolve it for you.
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Lost Items 
Items can be delayed in the postal system, so we ask that you exercise patience before contacting us. We always recommend selecting a ‘Tracked & Signed’ service at checkout to minimise the risk of loss. We cannot accept liability for lost items on an untracked service but will always try and help to resolve any issue where possible. 
Damaged Items 
If your item has arrived damaged, we will replace it with another copy where available, or offer credit/refund as required. Please contact us via email within 2 days of receiving your order. The email should include your order number and accompanying photographic evidence of the damage. You may be required to return the damaged item by post if requested. 
Incorrect Items 
If for whatever reason you have received the wrong item, please email us within 2 days of receiving your order. We will offer a replacement where available or offer credit/refund as required. The email should include your order number and accompanying photographic evidence of the error. You may be required to return the item received in error by post if requested.
We take every effort to accurately describe our items online. If you feel an item has been inaccurately described or otherwise falls below your expectation, we will accept a return and offer credit/refund as required.
Returns need to be requested immediately via email and the items either returned in store (within 28 days) or via a secure, tracked shipping service (within 7 days). Accompanying proof of purchase is required.
We will issue credit or refund the cost of the item when we have received the item back in store and have checked them for condition. Items must be returned in good condition.
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Exceptions to Returns
We cannot accept returns on the following items. Items sold as seen, Items damaged after purchase. Magazines/periodicals which have exceeded their sales period as allocated by their publisher, unless faulty. Perishable items, such as our coffee range, unless faulty. Any item which is bespoke or customised, such as our framing service, unless faulty. If you have any questions regarding return exemptions, please email us via:
Returns Shipping Costs 
We cannot be liable for refunding shipping costs or import duties incurred by the customer involved with the return of damaged or unwanted items. This is at the cost of the customer, and we encourage in store returns if possible.